Shipping/FAQ
Shipping Information
All orders are shipped from our workshop in Vancouver, BC. We work hard to ensure orders are shipped in a timely manner. Most orders are shipped within 1-2 business days of receiving them. We're a small company, but we do our best to make sure you get your order as soon as possible!
Paying in USD
Want to pay in USD? Our shop now takes direct USD payments! No mental math required. Select USD $ in the dropdown menu and shop like normal.
Please note: Payments in USD work only for direct Shopify payments (credit cards, Apple Pay, Google Pay, etc). If you wish to pay through Paypal, the checkout price will convert back to Canadian Dollars (CAD). Don't worry though: even if CAD is not your local currency, Paypal will automatically handle the conversion for you.
Return Policy
An item may be returned for a refund or exchange within 2 weeks from the day it is received by the customer. For exchanges, we will not cover the additional shipping costs incurred. We will not replace any item that has been opened, played with, dropped, damaged, or otherwise marked. In the case of a return, a refund (less the cost of shipping) will be issued once the item has been received by us and determined to be in good condition.
Last updated Sep 24, 2019.
-
Orders over $99 receive free shipping!
Orders within Western Canada generally arrive within 1-3 days once shipped (expedited parcel).
Orders to Central or Eastern Canada generally arrive within 3-12 days once shipped (expedited parcel).
The XpressPost option will generally arrive within 1-5 business days once shipped.
All orders will receive a shipping confirmation email that includes tracking through Canada Post.
-
Orders over $149 CAD receive free shipping!
Orders sent to the USA generally arrive within 2-5 business days once shipped.
All orders will receive a shipping confirmation email that includes tracking through USPS.
-
International orders shipped via Small Packet Air Mail usually arrive within 5-15 business days (location dependant). Small Packet Air Mail does NOT include tracking.
International orders shipped via Tracked Packet usually arrive within 5-15 business days (location dependant). Tracked packet shipping includes a tracking number.
All orders will receive an email confirmation from us once they have been shipped.
-
We recommend a bowline knot for the spike side (M), and a simple slip knot and bead for the top side (F). Check out our maintenance page for more info!
-
While our shop will conveniently display all prices in your local currency, you will checkout using Canadian Dollars (CAD) at the most recent exchange rate available. Currency conversions are handled automatically by Paypal or your credit card issuing company. No extra steps required, even if CAD is not your local currency!
-
Yes! Here is a list of our current discounts and promotions:
We offer free shipping on Canadian orders over $99, and US orders over $150.
We offer a 10% discount to any customers that pay using Bitcoin (BTC). There is no discount code for this one: once you complete checkout we'll get in touch through email for payment, and will apply the discount at that time. Want a bigger Bitcoin discount? Pay us via the Lightning Network!
You can join our mailing list to keep up to date on the latest products, promotions and contests. -
Many of our products are produced in small runs, so they are not for in stock at all times. We post information about shop updates to our Instagram (@terrakendama), so be sure to check it out often! To receive updates directly via email, join our mailing list by filling in this form.
-
We love details, and kendamas are a very detail-oriented toy. Products from our shop are made one at a time, by hand, so the amount of work and care put into each and every one of our products guarantees that they're top notch. We're big fans of using rare, unconventional, and beautiful materials to make our products, so if you're looking for something special you can trust us to create it. If you are considering buying a Terra product we are proud to recommend that you simply talk to one of our past customers to find out if it's worth it. We are confident they will give us an excellent review.
For more information on how we create our handturned products, visit our Process page. -
We currently have a team that includes some of the most talented and inspirational players we have ever met! Check out their bios on our Pro Team page. At this point we are not looking to add additional players to the roster.
-
Send us an email at contact@terrakendama.com and we'll get back to you!
-
Yes! Visits are by appointment only; please email us to set up a time.
