Terra Kendama uses Canada Post as its shipping service. Visit Canada Post's website for more information on their services. We ship out of Vancouver, BC.
We work hard to ensure orders are shipped in a timely manner. Most orders are shipped within 1-2 business days of receiving them. We're a small company, but we do our best to make sure you get your order as soon as possible!
Shipping within Canada
Shipping to the United States
All orders will receive an email confirmation from us once they have been shipped.
If an untracked shipping method is selected, the customer assumes the risk of a package being lost. While we always recommend using a tracked method, in our experience it is very rare for an item to go missing - less than 0.5% of our past untracked orders have been reported as undelivered. Shipping options that include tracking are available for most destinations.
How does the currency converter work?
While our shop will conveniently display all prices in your local currency, you will checkout using Canadian Dollars (CAD) at the most recent exchange rate available. Currency conversions are handled automatically by Paypal or your credit card issuing company. No extra steps required, even if CAD is not your local currency!
Do you offer any discounts or promotions?
Yes! Here is a list of our current discounts and promotions:
You can join our mailing list to keep up to date on the latest products, promotions and contests.
When will the store be updated? I want a ___!
Many of our products are produced in small runs, so they are not for in stock at all times. We post information about shop updates to our Facebook Page and instagram (@terrakendama), so be sure to check it out often! To receive updates directly via email, join our mailing list by filling in this form.
What sets your kendamas apart from the other brands?
We love details, and kendamas are a very detail-oriendted toy. Products from our shop are made one at a time, by hand, so the amount of work and care put into each and every one of our products guarantees that they're top notch. We're big fans of using rare, exotic, and beautiful woods to make our products, so if you're looking for something special you can trust us to create it. If you are considering buying a Terra product we are proud to recommend that you simply talk to one of our past customers to find out if it's worth it. We are confident they will give us an excellent review.
For more information on how we create our handturned products, visit our Process page.
Do you sponsor kendama players?
We currently have a team that includes some of the most talented and inspirational players we have ever met! Check out their bios on our Pro Team page. At this point we are not looking to add additional players to the roster.
Have a question? Send us an email at email@example.com and we'll get back to you!