All orders are shipped from our workshop in Vancouver, BC. We work hard to ensure orders are shipped in a timely manner. Most orders are shipped within 1-2 business days of receiving them. We're a small company, but we do our best to make sure you get your order as soon as possible!
Paying in USD
Want to pay in USD? Our shop takes direct USD payments! No mental math required. Select USD $ in the dropdown menu and shop like normal.
An item may be returned for a refund or exchange within 2 weeks from the day it is received by the customer. For exchanges, we will not cover the additional shipping costs incurred. We will not replace any item that has been opened, played with, dropped, damaged, or otherwise marked. In the case of a return, a refund (less the cost of shipping) will be issued once the item has been received by us and determined to be in good condition.
Last updated June 8, 2021.
- Shipping within Canada
Orders over $150 CAD receive free shipping!
We fulfill orders from our Vancouver workshop, using ChitChats and Canada Post shipping services. Chitchats is a service that allows us to access better shipping rates and services; they receive shipments from us, and then pass them along to Canada Post, for the final delivery to you.
- Shipping to the United States
Orders over $150 CAD receive free shipping!
Chitchats is a service that allows us to access better shipping rates and services, they receive shipments from us, and then pass them along to USPS, for the final delivery to you.Orders can be expected to arrive within ~3-5 business days once shipped.
All orders will receive a shipping confirmation email that includes tracking through ChitChats/USPS.
- Shipping Internationally
We fulfill orders from out Vancouver workshop, using ChitChats (USPS Asendia) and Canada Post shipping services. Chitchats is a service that allows us to access better shipping rates and services. They receive shipments from us, and then pass them along to USPS Asendia. Once the shipment arrives in your country, it will be passed to your local postal service for the final delivery to you.
International orders shipped via Asendia usually arrive within 5-25 business days (location dependant). Tracking is included.
International orders shipped via Canada Post - Tracked Packet usually arrive within 5-15 business days (location dependant). Tracking is included.
International orders shipped via Canada Post - Small Packet Air Mail usually arrive within 5-25 business days (location dependant). Tracking is NOT included.
All orders will receive an email confirmation from us once they have been shipped, with any available tracking information included.
- Do you offer any discounts or promotions?
Yes! Here is a list of our current discounts and promotions:
We offer free shipping on Canadian and US orders over $150 CAD.
We offer a 10% discount to any customers that pay using Bitcoin (BTC). There is no discount code for this one: once you complete checkout we'll get in touch through email for payment, and will apply the discount at that time. Want a bigger Bitcoin discount? Pay us via the Lightning Network!You can join our mailing list below to keep up to date on the latest products, promotions and contests.
- Why haven't I received an order confirmation?
For the best experience on our website, add our email - contact (at) terrakendama (dot) com - to your address book. If you are expecting a reply from us and haven't received one, try checking the spam folder in your inbox. Feel free to reach out to us as well!
- Do you take Bitcoin?
Yeap! We're big fans of Bitcoin, and have been accepting it as payment for many years. We offer a 10% discount to customers that pay via BTC, just select 'Bitcoin' during checkout, and we'll follow up with an email that includes payment information (the discount will be manually applied at this time). Lightning Network payments also accepted!
(We have plans to build out a store that integrates BTCPayServer for automated invoicing, but in the meantime are happy to manually process your order)
Questions about Bitcoin? Send us an email, we're happy to provide help if possible.
- What sets your kendamas apart from the other brands?
We love details, and kendamas are a very detail-oriented toy.
We ship all orders from our Vancouver workshop, so you can rest assured that your kendama is being packed up by someone who cares, not just a random fulfilment warehouse worker!
Handturned products from our shop are made one at a time by hand, so the amount of work and care put into each and every one of our products guarantees that they're top notch. We're big fans of using rare, unconventional, and beautiful materials to make our products, so if you're looking for something special you can trust us to create it. If you are considering buying a Terra product we are proud to recommend that you simply talk to one of our past customers to find out if it's worth it. We are confident they will give us an excellent review.
For more information on how we create our handturned products, visit our Process page.
- When will the store be updated? I want a _____!
Many of our products are produced in small runs, so they are not for in stock at all times. We post information about shop updates to our Instagram (@terrakendama), so be sure to check it out often! To receive updates directly via email, join our mailing list below.
- How do I restring my Terra Pill?
We recommend a bowline knot for the spike side (M), and a simple slip knot and bead for the top side (F). Check out our maintenance page for more info!
- Do you sponsor kendama players?
We have a team that includes some of the most talented and inspirational players out there! Check out our team page for more info on these awesome people.
We keep an eye out for up-and-coming players that are a good fit for our team.
- Can I visit the shop?
Yes! Visits are by appointment only; please email us to set up a time.
- I still have more questions!
Send us an email on our contact page and we'll get back to you asap!